SHIPPING POLICY

Thank you for shopping at Hombybee. We’re committed to delivering your order accurately, in good condition, and on time.

1. Processing Time

All orders are processed within [1–3] business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

High order volumes or unforeseen circumstances may cause slight delays. If there is a significant delay in processing your order, we will contact you via email or WhatsApp.

2. Domestic Shipping (Within Pakistan)

We deliver to all major cities across Pakistan.

Delivery times are estimates and may vary based on your city and courier performance.

3. Shipping Rates & Calculations

Shipping charges for your order are calculated based on weight, dimensions, and destination. You can see the exact cost on the checkout page before completing your purchase.

From time to time, we may offer free shipping promotions. These will be clearly communicated on the site.

4. Order Tracking

Once your order is dispatched, you will receive a shipment confirmation email or WhatsApp message containing your tracking number(s). The tracking link will be active within [24 hours].

You can track your order on the courier’s website or through the tracking page linked in your notification.

5. Customs, Duties & Taxes (International Orders)

For international orders, your parcel may be subject to import duties, taxes, or customs processing fees. These charges are the buyer’s responsibility.

Hombybee is not responsible for delays caused by customs clearance. Please check with your country’s customs office to determine any additional costs before placing your order.

6. Damages & Lost Packages

Damages: If your order arrives damaged, please contact us immediately—within [48 hours] of delivery—with photos of the damaged packaging and items. We will file a claim with the courier and work to resolve the issue (replacement or refund, per our Returns & Refund Policy).

Lost Packages: If your tracking shows "delivered" but you haven’t received the package, please first check with neighbours or your local post office. If it remains missing, contact us within [7 days] of the marked delivery date so we can investigate.

7. Address Accuracy

Please ensure your shipping address is complete and accurate. Hombybee is not responsible for orders delivered to an incorrect address provided by the customer. If an order is returned due to an incorrect address, re-shipment costs will be borne by the buyer.

8. Returns & Refunds

For information on returning an item, please refer to our Return & Refund Policy [link to your returns policy].

9. Contact Us

For any shipping questions, reach out:

• Email: Beehome98@gmail.com

• WhatsApp: +92 328 8666186