PRIVACY POLICY

Hombybee ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hombybee.com (the "Site") or make a purchase. Please read this policy carefully.

By using the Site, you agree to the collection and use of information in accordance with this policy.

1. INFORMATION WE COLLECT

We collect information you provide directly, information collected automatically, and information from third parties.

a) Information You Provide Directly:

Contact & Identity Data: When you fill out our contact form, sign up for our newsletter, or create an account, we collect your name and email address.
Order & Payment Data: When you make a purchase, we collect your name, billing and shipping address, phone number, and payment card details (which are tokenized and processed securely by our payment processor; we do not store full card numbers).
Communications: Any information you provide when you contact our 24/7 support team, including via WhatsApp or live chat.

b) Information Collected Automatically:

Device & Usage Data: We automatically receive your IP address, browser type, operating system, referring URLs, and information about your interactions with the Site.
Cookies & Tracking Technologies: We use cookies, web beacons, and similar technologies to remember your preferences, understand Site usage, and for marketing. This includes essential Shopify cookies, as well as analytics and advertising cookies (see Section 5).

c) Information from Third Parties:

Social Media: If you interact with our Facebook Page or click our WhatsApp link, we may receive information per your privacy settings on those platforms.
Analytics: We receive aggregated data from analytics providers like Google Analytics and Facebook Pixel.

2. HOW WE USE YOUR INFORMATION

We use the collected information for the following purposes:

To Process Transactions: To fulfill your orders, process payments, arrange shipping, and handle returns/exchanges.
To Provide Customer Support: To respond to your inquiries submitted via our contact form, email, or 24/7 chat service.
For Marketing & Communications: To send you promotional emails and newsletters (you can opt out at any time), and to show targeted advertisements on other platforms.
To Improve Our Site: To analyze Site traffic, diagnose technical issues, and enhance user experience.
For Security & Legal Obligations: To detect and prevent fraud, comply with legal requirements, and enforce our terms.

Legal Bases (for EEA/UK users): We process your data under the following lawful bases: performance of a contract (for orders), consent (for marketing), legitimate interests (for analytics, support, and fraud prevention), and legal obligation.

3. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information. We share data only in the following circumstances:

Service Providers: With Shopify (our e-commerce platform), payment processors (e.g., Shopify Payments, PayPal), shipping carriers, email marketing services, and analytics providers. These parties are contractually bound to use your data only as instructed.
Advertising Partners: We share limited data (e.g., hashed emails, browsing behavior) with Facebook/Meta and Google for targeted advertising and conversion tracking.
Legal & Safety: If required by law, to protect our rights, or to prevent fraud or illegal activities.
Business Transfers: In connection with a merger, sale, or acquisition.

We require all third parties to respect your data security and to treat it in accordance with the law.

4. COOKIES AND TRACKING TECHNOLOGIES

We use cookies for essential operations, performance analytics, and marketing. Specifically:

Essential Cookies: Required for Shopify checkout and site navigation.
Analytics Cookies: To understand how visitors interact with our Site (e.g., Google Analytics).
Advertising Cookies: To deliver relevant ads and measure campaign effectiveness (e.g., Facebook Pixel).

Your Choices: You can control cookies through your browser settings. For more detailed opt-out options, see Section 7 below.

5. THIRD-PARTY SERVICES

Our Site uses the following key services. We encourage you to review their privacy policies:

Shopify: Our store is hosted on Shopify Inc. Your data is stored on Shopify’s secure servers. Read Shopify’s Privacy Policy.
Payment Gateways: Payments are processed by third-party gateways (e.g., Shopify Payments, PayPal). We do not store your full card details. All payment transactions are encrypted.
Google Analytics: We use Google Analytics to understand Site usage. Google’s ability to use and share information is restricted by its own privacy policy. You can opt out of Google Analytics here.
Facebook/Meta Pixel: We use Facebook Pixel for conversion tracking and retargeting. Meta may link this data to your Facebook account. Learn more in Meta’s Privacy Policy.

6. DATA RETENTION

We retain your personal data only as long as necessary:

Order Data: Kept for tax and accounting purposes for a minimum of 6 years (or as required by local law).
Inactive Accounts: Data is retained until you request deletion, or after 2 years of inactivity.
Marketing Data: Stored until you withdraw consent or unsubscribe.

Once the retention period expires, your data is securely deleted or anonymized.

7. YOUR RIGHTS AND CHOICES

Depending on your location, you may have certain rights:

Right	Description
Access & Portability	Request a copy of the personal data we hold about you.
Correction	Ask us to correct inaccurate or incomplete data.
Deletion	Request that we delete your personal data (subject to legal exceptions).
Opt-Out of Sale/Sharing	Opt out of the "sale" or "sharing" of your data for targeted advertising (as defined under CCPA).
Withdraw Consent	Withdraw consent where processing is based on consent (e.g., marketing).
Object / Restrict	Object to processing based on legitimate interests, or request restricted processing.
Non-Discrimination	You have the right not to receive discriminatory treatment for exercising these rights.

To exercise any of these rights, please contact us at [Your Email Address] . We will respond within legally required timeframes (generally 30 days, but 15 business days for CCPA deletion requests). We may need to verify your identity.

8. INTERNATIONAL DATA TRANSFERS

Hombybee is based in Pakistan. If you are accessing the Site from outside Pakistan, your data may be transferred to, stored, and processed in Pakistan and other countries where our service providers operate. We ensure that any such transfers are protected by appropriate safeguards, such as Standard Contractual Clauses.

9. SECURITY

We implement commercially reasonable security measures to protect your data, including SSL encryption across the Site and the principle of "100% Payment Secure". However, no method of internet transmission is 100% secure. We cannot guarantee absolute security.

10. CHILDREN'S PRIVACY

Our Site is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us immediately.

11. DO NOT TRACK SIGNALS

Our Site currently does not respond to "Do Not Track" (DNT) signals. However, you can exercise most of your tracking preferences through the cookie consent banner and browser controls.

12. CHANGES TO THIS POLICY

We may update this policy periodically. The "Last Updated" date at the top will reflect the most recent changes. We will notify you of material changes via email or a prominent notice on our Site.

13. CONTACT US

For questions, concerns, or to exercise your data rights, please contact:

Hombybee
Email: Beehome98@gmail.com
Phone/WhatsApp : +92 328 8666186